Refund Policy

This policy applies to software fees paid to Ehab Tech Company for the Ehab Tech Hub cloud network management platform.

Refund window

You may request a full refund of an online payment within 14 days of the payment date, for example if you were charged by mistake, charged twice, or charged for the wrong router or month.

How to request a refund

Call us on +211922509914, email info@ehabtech.co.site, or use the support chat in the platform, with your receipt number. Approved refunds are returned through the original payment method.

After a refund

Processing times depend on your bank or payment provider.

Cash and mobile money payments

Fees paid directly to Ehab Tech Company can be refunded within 14 days by contacting us.